investigate microsoft billing

Edward DeFelice 5 Reputation points
2026-05-24T17:15:20.4233333+00:00

I have microsoft*microsoft36Microsoft.comwa billing on my credit card and need to investigate

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. AI answer

    2026-05-24T17:15:43.96+00:00

    Follow these steps to investigate that Microsoft*Microsoft36 charge:

    1. Check what the charge is for
      1. Go to the Manage your payments page of the Microsoft account dashboard and sign in with the account that might be using this card.
      2. Find the card that matches the one on your credit card statement.
      3. Select Investigate next to that payment option. This will help identify which Microsoft account and product or subscription the charge belongs to and whether it’s a subscription, in‑app purchase, pre‑order, or a retry of a previously declined payment.
    2. Review order and subscription history
      1. Go to account.microsoft.com/billing.
      2. Select Payment & billing > Order history, then refine by the relevant date range.
      3. Look for charges with status Completed or Redeemed that match the amount/date on the credit card statement.
      4. If the charge is a Microsoft 365 subscription, also check Subscriptions to see if recurring billing is turned on.
    3. If the charge looks like a duplicate or unexpected
      1. Use the Investigate option on the payment method to see if another Microsoft account (for example, a family member) is using the same card.
      2. If there are truly duplicate or unwanted charges, follow the guidance in the refund article to see if they are eligible for a refund and cancel any unwanted subscriptions.
    4. If the charge is not found on any Microsoft account
      1. Follow the steps in the billing‑charge investigation article to rule out common causes (recurring subscriptions, family purchases, in‑app purchases, pre‑orders, or retries of failed payments).
      2. If still not found, contact Microsoft Support via the paths described in the support articles to have an agent search by card details and transaction info.
      3. If Microsoft and support cannot locate the charge on any account, contact the bank or card issuer to dispute the transaction and request a new card, as it may be fraudulent.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 279.7K Reputation points Independent Advisor
    2026-05-24T17:46:51.3166667+00:00

    Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

    Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

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