Hi Charles Freeman,
Thank you for posting to Microsoft Q&A Forum.
Steps to Recover Your Microsoft / Minecraft Account:
1. Use Microsoft’s Account Recovery Form
Since your email was changed, you will not be able to log in normally.
Go here: Microsoft Account Recovery Form
- Enter the email address or username of the hacked account.
- Provide an alternate email (that you still have access to).
Fill in as much info as possible:
- Old passwords you used
- Billing info (if you bought Minecraft or other Microsoft products)
- Xbox/Minecraft Gamertag
- Linked phone numbers/emails
The more details, the higher the chance they’ll restore access.
2. Minecraft-Specific Help
Since Microsoft owns Minecraft, once your Microsoft account is recovered, your Minecraft account will be restored.
- If you need extra help, contact Mojang/Minecraft Support: Minecraft Support
- Provide your Minecraft username, transaction ID from purchase (if you have it), and screenshots of proof.
3. Hypixel Access
Hypixel uses your Microsoft/Minecraft login. Once your Microsoft account is recovered, Hypixel access will work again.
If needed, Hypixel also has an account security guide with instructions for hacked accounts.
Note:
- Do not share your proof publicly (only provide it through Microsoft’s or Mojang’s official recovery forms.)
- Be patient: recovery can take a few days, especially if ownership verification is needed.
- If you used the same password elsewhere, change it immediately to secure other accounts.
Important: I do not have the right or ability to access your account or recover it for you. Microsoft will only restore access through official recovery and verification If that fails, go straight to Microsoft Support again with proof of ownership (purchase receipts, screenshots of Minecraft activity, billing info). However, if recovery attempts continue to fail, it typically means the account is considered unrecoverable. At that point, creating a new Microsoft account might be the only viable solution.
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Please feel free to let me know if you have any further updates, thanks.