Can't physically type text into login dialog box

Veri Ermers 0 Reputation points
2025-09-28T00:06:00.38+00:00

I can't input data into the dialog box for my Micorsoft Account log in. I click the cursor but it just won't remail live in the box. I get one initial attempt to input email address but then I can't type in my password. If I retry I then cam't even type in my my address. I have no trouble signing in on other devices such as laptop.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Randy Baroja 20,810 Reputation points Independent Advisor
    2025-09-29T00:10:44.7266667+00:00

    Hi,

    From what you describe, it almost feels like the sign-in box is losing focus after the first try, which can happen if the browser or app is getting in the way. A couple of things often cause that cached data, extensions like password managers, or even the app itself acting up.

    Can I just check a couple of things to narrow it down: are you running into this inside a browser (like Chrome or Edge), or is it happening in the Outlook/Microsoft app on Windows?

    Kind regards,

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  2. Chloe-V 15,330 Reputation points Microsoft External Staff Moderator
    2025-09-28T12:25:14.0733333+00:00

    Hi Veri Ermers,

    Can you tell me if this error happens in a browser, inside an app (Teams, Outlook, OneDrive), or right on the Windows login screen or another device? I will give you detailed instructions for your exact situation.

    Best Regards,

    Chloe | Microsoft Q&A Support Specialist

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