You've lost access to your email The inbox you've been using is no longer available.

Anonymous
2013-09-26T08:55:03+00:00

I am trying to log into Microsoft live with another account I have and get the following message:

You've lost access to your email

The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.

You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

How do I resolve this issue and get email access for my account back with that email?

The email address is different from the one I am using to post this message.

Thanks.

Vernon

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-09-26T16:38:43+00:00

    Hi Vernon,

    Thank you for coming to Microsoft Community today.

    To assist you more efficiently on this issue, we would like to gather few information from you that would help us isolate on the issue.

    • Were there any changes made on your account recently?
    • When was the last time you accessed your account?
    • How do you access your account? Is it via web browser, mail client or mobile device?

    More importantly, please provide us the affected Email Address so we can investigate on it. For security reason, I have created a private message for you where you can post this information. Click on You have a private reply to this message link just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

    We’d be waiting for your reply on this.

    Thank you!

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  2. Anonymous
    2013-09-26T16:58:21+00:00

    There were no changes made to my account and I accessed my Outlook email about 1 hr. ago (if that). I access it via mail client.

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  3. Anonymous
    2013-09-26T19:00:37+00:00

    I tried to reply to your message on the Private Messages tab after clicking the link above my question.

    However, your message says "You cannot reply to this message"

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  4. Anonymous
    2013-09-26T21:22:13+00:00

    Hi,

    @ Vern Ma

    I have made some adjustments. Please try to reply again.

    We look forward for your response.

    @ RobinHamm

    Based on your reply, you are also encountering the same issue as the other user and I'm here to assist you. Please provide us the email account affected so we can investigate your issue.

    I've initiated a private message, you can post your email address there.

    Please sign-in to this website in order to see the Private Message tab where you can provide the required information. We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.           

    Thank you

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  5. Anonymous
    2013-09-27T07:34:24+00:00

    I have responded to the private message.

    Vernon

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