You've lost access to your email The inbox you've been using is no longer available.

Hi, the problem I had is that I got an email to verify my email address. Accidentally I clicked on the link to NOT verify. After this I couldn't log in and got this message.

To be able to write in this post I had to change my account from my gmail to a new outlook. Please help.

Thanks!

Hi Chris_NJ,

Let me help you with your concern. We will be needing your email address to properly investigate your issue.

I have initiated a private messaging area where you can provide your affected email address.

Please make sure to sign in here in Microsoft Community.

Thank you.

I I believe I inadvertently clicked on the wrong link in my confirmation email and as a result I am unable to log into the account,

I get the following message:

You've lost access to your email

The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.
You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

Can someone please help me to unlock the account?

Hello thammeren,

I am glad that I was able to resolved your issue.

It is actually not the password that is being cache in our system, it is the Unique ID being generated everytime we create an email address. This is one our security settings to avoid conflict of data to your account.

Good thing about this is I can give a link where you can post your concern so that the old password and its Unique ID be permanently deleted on our system.

It can best be addressed by one of our Microsoft account Support through this link:

http://windows.microsoft.com/en-US/windows-live/id-support

Choose the option "My problem isn't listed here" and post your issue. It is also helpful to add this thread for referrence of next support specialist.

Thanks,

Marie

I have now Access to the account using Outlook.com and realised that the account have 2 passwords.

one password will bring up the Message

Password 1:

"You've lost access to your email The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue."

Password 2:

the other password will let me log in as normal.

Resetting the password for the account will change password 2 but password 1 will not be changed and will stay forever and give the lost Access Message when attempting to log on.