How to get access to Microsoft Outlook if I lost my phone and cannot receive any text messages sent to it?

andy burky 41 Reputation points
2023-09-05T19:26:07.7766667+00:00

Hi folks,

I recently lost access to my phone # that was associated with my Microsoft Office Outlook email.

Is there any way for me to get into my account again even though it needs a verification message from my phone?

It is not an option to get those messages anymore.

Please help!

Best Regards,

Outlook | Windows | Classic Outlook for Windows | For business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Authenticator

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

2 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. JimmySalian-2011 45,986 Reputation points Volunteer Moderator
    2023-09-05T19:33:07.2166667+00:00

    Hi,

    In this case contact the global numbers and provide the details for the account, ownership identity and proof to provide validation on the account - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

    Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

    Was this answer helpful?

  2. Aholic Liang-MSFT 14,011 Reputation points Microsoft External Staff
    2023-09-08T08:44:09.29+00:00

    Hi @ andy burky，

    Can you currently log in to the M365 admin center using the global administrator?

    You can try to disable MFA for your account by following these steps:

    1.    In the Microsoft 365 admin center, in the left nav choose Users > Active users.

    2.    Select the user you want to disable, choose Multi-factor authentication.

    3.    On the multi-factor authentication page, set its Multi-Factor auth status to Disabled.

    Then try to log in to your Outlook to see if that works.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?