How to get access to Microsoft Outlook if I lost my phone and cannot receive any text messages sent to it?

andy burky 41 Reputation points
2023-09-05T19:26:07.7766667+00:00

Hi folks,

I recently lost access to my phone # that was associated with my Microsoft Office Outlook email.

Is there any way for me to get into my account again even though it needs a verification message from my phone?

It is not an option to get those messages anymore.

Please help!

Best Regards,

Outlook | Windows | Classic Outlook for Windows | For business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Authenticator

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  1. Aholic Liang-MSFT 14,011 Reputation points Microsoft External Staff
    2023-09-08T08:44:09.29+00:00

    Hi @ andy burky，

    Can you currently log in to the M365 admin center using the global administrator?

    You can try to disable MFA for your account by following these steps:

    1.    In the Microsoft 365 admin center, in the left nav choose Users > Active users.

    2.    Select the user you want to disable, choose Multi-factor authentication.

    3.    On the multi-factor authentication page, set its Multi-Factor auth status to Disabled.

    Then try to log in to your Outlook to see if that works.

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  2. JimmySalian-2011 45,986 Reputation points Volunteer Moderator
    2023-09-05T19:33:07.2166667+00:00

    Hi,

    In this case contact the global numbers and provide the details for the account, ownership identity and proof to provide validation on the account - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

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