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Hello,
Today I accidentally removed the Outlook.com alias ******@outlook.com from my Microsoft account ******@gmail.com while trying to change my primary sign-in alias.
The alias ******@outlook.com has been used for many years and is registered with a large number of services and contacts.
After removing the alias, Outlook automatically assigned a temporary Outlook address:
******@outlook.com
My Microsoft account is still active, I can still sign in, and all my emails and data are intact.
However, emails sent to ******@outlook.com are now returned with an error saying that the address cannot be found.
The alias was removed only a few hours ago and the removal was unintentional.
Is there any possibility for Microsoft to restore or reconnect the alias ******@outlook.com to my original Microsoft account?
Thank you for any help or escalation you can provide.
I am the original owner of the alias and it was attached to my Microsoft account immediately before it was removed.
Microsoft 365-funktioner, der hjælper brugere med at administrere deres abonnementer, kontoindstillinger og faktureringsoplysninger.
I apologize for the problem you are having, unfortunately if you remove an alias "@hotmail.com, @live.com, @outlook.com or @msn.com" you will not be able to recover or create a new account using it, you can check in the last section of the article below;
Thank you for your input regarding my issue.
I have read Microsoft's documentation about the deletion of email aliases.
However, since I reacted immediately after the deletion and tried to reverse the situation, I attempted to find a way to contact an actual Microsoft representative through some Microsoft support channel.
I believe it should be possible to recover the situation, provided not too much time has passed since it happened, if a Microsoft Support representative (a real person) were able to intervene.
But it is virtually impossible to find a way to reach them. That is why I tried posting my question/problem in this chat, hoping that a Microsoft Support representative would see the case and step in.
It was a slim hope, and I do not have much faith that help will appear, so I will probably have to accept that all the places where I have registered using that email alias over the past 10-15 years will need to be found and contacted with information about my new email address.
But again, thank you for your input.
I'm sorry you're going through this. I understand how frustrating and inconvenient it can be, especially after using the email address for so many years.