my account got hacked and they changed the first email and the second and my pas

Question

my account got hacked and they changed the first email and the second and my pas

Baker Ahmed 0

Hello Microsoft Support Team,

My account was hacked and compromised. The hacker managed to gain full control, and they have changed my primary email, secondary email, and password. I am now completely locked out and cannot receive verification codes because the security info and alias were replaced without my permission.

Please help me recover my account, secure it back, and revert the unauthorized changes. I can provide previous passwords, purchase history (like Minecraft), and any other account details needed to prove I am the original owner.

Thank you.

2026-09-24_060417

0 تعليقات

إجابة واحدة

إجابتك

Answer 1

Jonathan Deives 81,965 مشرف مستقل

This is a public forum for users to exchange information. For security reasons, no one here can access or verify account information.

When a Microsoft account is hacked and the associated information is changed, such as the email address, recovering the account may no longer be possible. Please try following the recovery process provided by Microsoft in the link below:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If this process also does not work, unfortunately, the account cannot be recovered.

0 تعليقات