when i try to enter my pin it says Your credentials could not be verified

Anonymous
2024-12-15T04:27:46+00:00

when i try to sign in with my pin it says “your credentials could not be verified” then i close and it says “Something went wrong and your pin isn't available (status: 0cx000006d, substatus: 0x0) Click to set up your PIN again. when i go to set up my pin i sign into my microsoft account and use the code it sends, then click continue to reset my pin. it will say Something went wrong We werent able to set up your PIN. You can try again, or just skip this step and set up a PIN later. if i click retry, it just reloads and displays the same message. if i click skip it just brings me back to the lock screen and i have to enter my pin again and restart the whole process. i have already tried safe mode and safe mode with networking but nothing seems to work. any help would be greatly appreciated. thank you!

Windows for home | Windows 11 | Accounts, profiles, and login

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GsN5034 - IA 79,915 Reputation points Independent Advisor
2024-12-15T06:11:04+00:00

Hello Madison,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

I am sorry that you are having trouble signing in to your PC. To fix the issue, follow the steps below carefully.

  1. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart​​​​​​​.
  2. Upon reboot, select Troubleshoot > Advanced options > Select Command Prompt.

• In the Command Prompt window, type regedit and click OK.

• In the registry editor, select HKEY_LOCAL_MACHINE registry > Click File > Load Hive.

• Navigate to the C: drive of the local disk (where Windows is installed) > Select Windows > System32 > Config > Select the software file and click Open.
• Enter the key name 1234 and click OK.

• Now, expand HEKY_LOCAL_MACHINE\1234\Microsoft\WindowsNT\CurrentVersion\PasswordLess\Device

• In the right pane, double-click on DevicePasswordBuildVersion > Select Modify > Change the Value data to 0.

• Close Registry Editor and type exit in the Command Prompt window.

• Restart your computer and sign in with your Microsoft Account Password.

Credits - EmilyS_726
https://answers.microsoft.com/thread/97cabe77-3...

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2025-02-13T22:13:54+00:00

    Hi,

    I'm in the same situation and need to switch from pin to password. However, when I get to passwordless>device it says devicepasswordlessbuildversion, not devicepasswordbuildversion.

    There's also a line above it that says default reg_sz (value not set). How do I proceed?

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  2. Anonymous
    2025-01-29T11:54:58+00:00

    I had a similar problem and tried the same format and I was able to login using my Microsoft password however it did not recognise it, I have changed it twice to no avail

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