I can no longer pin my emails

Question

I can no longer pin my emails

Jane 20

My settings look good, I have "Pin Emails" checked under customization. I also have my emails sorted by date.

The pin feature just went away all of a sudden.

Alaa Aref Abu Saif 0 Reputation points

2026-09-25T15:29:39.62+00:00

Helpfully
Alaa Aref Abu Saif 0 Reputation points

2026-09-25T15:29:54.7133333+00:00

Helping

Answer accepted by question author

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Alaa Aref Abu Saif 0 Reputation points

2026-09-25T15:29:39.62+00:00

Helpfully
Alaa Aref Abu Saif 0 Reputation points

2026-09-25T15:29:54.7133333+00:00

Helping

Answer 1

Jay1 Tran 1,705 Independent Advisor

Hi Jane,

Thank you for reaching out.

The ability to pin emails depends on the version of Outlook being used. This feature is available in New Outlook for Windows and Outlook on the web, but it is not available in Classic Outlook for Windows or Legacy Outlook for Mac.

Since you indicated that you are using New Outlook and your messages are already sorted by date, the pin option should normally be available. Please verify that the New Outlook toggle is enabled and that Outlook has not switched back to Classic Outlook. You can also sign in to Outlook on the web and check whether the pin option appears there.

I hope the information I shared earlier was somewhat helpful in addressing your issue. If the feature is available on the web but missing from New Outlook, please let me know whether it is missing from the right-click menu, the message toolbar, or both.

Jane 20 Reputation points

2026-09-25T14:49:14.3566667+00:00

Thank you for your response!

Microsoft Outlook Version: 1.2026.915.300

WebView2 Version: 153.0.4234.48

I have these versions of outlook. The pin feature is missing from both the right-click and toolbar.

Also not available in the web version.
Jay1 Tran 1,705 Reputation points Independent Advisor

2026-09-25T15:15:40.9133333+00:00
Hi Jane,

Thank you for confirming.

Since the Pin option is missing from both New Outlook for Windows and Outlook on the web, reinstalling or repairing the Outlook application is unlikely to resolve the issue. This behavior may be associated with the mailbox, the web session, or a service-side change.

Please try the following steps:

Test a private browser session

Open an InPrivate or Incognito browser window, sign in to Outlook on the web, and check the Inbox again. This rules out cached browser data and extensions.

Confirm the Inbox sorting

In Outlook on the web:

Open the primary Inbox.

Select Filter or Sort.

Set Sort by to Date.

Set the order to Newest on top.

Remove any other filters that may be applied.

The Inbox must be sorted by date for pinned messages to appear correctly. Microsoft documents pinning as a supported feature when the message list is sorted by date.

Reset the message list customization

Go to Settings > Mail > Customize actions

Turn Pin off, save the change, refresh Outlook.

Then turn Pin back on.

Afterward, sign out of Outlook completely and sign back in.

Test another mailbox

If possible, sign in with another Microsoft 365 account or ask another user in the organization to check whether Pin is available. This will help determine whether the issue affects only your mailbox or multiple users. Please follow these steps and let me know how it goes. Looking forward to your response.
Jane 20 Reputation points

2026-09-25T15:23:46.05+00:00

Thank you for providing all of these possible resolution steps!

The sort order worked! I updated the sort order from "oldest on top" to "newest on top" and my pin feature came back.

THANK YOU!
Jay1 Tran 1,705 Reputation points Independent Advisor

2026-09-28T15:42:31.71+00:00

Hi Jane,

Thank you for your update.

I'm glad to hear that the issue has been resolved by changing the sort order to newest op top.

Wishing you a great day ahead.