Fingerprint no longer available in Windows 11

SteveD 725 Reputation points
2026-05-25T22:46:04.4133333+00:00

Hello from Steve

I have updated windows 11 and the fingerprint option is no longer there.

I have gone into settings, Accounts, sign in options.

I then go into setup, Comes with Welcome to Windows Hello, Get started.

The dialog box comes up And instructs me to use my pin number.

I put in my pin number, it invites me to touch the fingerprint sensor.

The moment I use my finger on the sensor, it sat something went wrong.

Advising me that the fingerprint is too similar to the one that's already setup

What is require please to have this option back.

I went into the device manager and deleted the camera, still no joy.

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
Christine Luna 27,805 Reputation points Independent Advisor
2026-05-26T02:34:20.71+00:00

Thanks for the response. Appreciated. Kindly try to follow the steps below:

Let's try to clear or delete the registered biometric in your device, after that, please re-register your fingerprint.

Please click Start menu and choose Settings then go to Accounts

Click Sign-in Options, please click Fingerprint Recognition and hit Remove.

Once done, please setup the Fingerprint.

Please restart your computer.

If the issue persists, kindly provide the make and model of your device. Thanks

Let me know how it goes.

Thanks,

Tin

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  1. Christine Luna 27,805 Reputation points Independent Advisor
    2026-05-25T23:23:50.0166667+00:00

    Greetings!

    This is Tin, sorry to hear that you're experiencing issues with the Fingerprint option on your Windows. Let me help you.

    1. Please try to uninstall the Biometric drivers

    Please press Windows key + X and choose Device Manager, please expand the Biometric devices, right click on your Finger Print Sensor and choose Uninstall, please restart your computer it should reinstall the driver automatically. Please check if the issue persists.

    1. If the issue persists, please press Windows key+R and type services.msc and hit enter

    Please look for Windows Biometric Service and Stop it.

    Please press Windows key + R and paste this C:\Windows\System32\WinBioDatabase then hit enter, please delete all files from there. Then restart the Windows Biometric Service.

    Please try to set up the Fingerprint again. Please check if the issue persists. Let me know how it goes.

    Thanks,

    Tin

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