Canceled 365 but can't download Office

Claude Rusinek 20 Reputation points
2026-05-20T15:04:36.9766667+00:00

I am trying to download the purchased Office Home 2024 but it will not download as it states that the product key is invalid when I just canceled my subscription to 365.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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John Jefferson Doyon 88,900 Reputation points Independent Advisor
2026-05-20T15:37:55.45+00:00

Hi, I'm John! I will help you with this.

Are you able to see your Microsoft Office 2024 under the Services & subscriptions page here: https://account.microsoft.com/services (make sure you’re signed in with the same Microsoft account you used to activate Office)?

If you can see it there, please follow these steps below.


If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

Then, to reinstall Microsoft Office:

  • Go to https://account.microsoft.com/services again.
  • Sign in using the same Microsoft account linked to your license.
  • Find your Microsoft Office 2024 and click the "Install".
  • That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!


I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

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  1. Claude Rusinek 20 Reputation points
    2026-05-20T19:38:17.1833333+00:00

    Thanks John! Followed your instructions and it worked perfectly. Greatly appreciated.

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