My outlook email was hacked yesterday, after changing my password I have not received one email

Debbie Katz 20 Reputation points
2026-02-18T21:12:56.5633333+00:00

After having my msn email address hacked yesterday, they sent my entire contact list an email for Uber eats gift cards etc,,, I changed my password. Since doing that I have not received one email. What is going on?

Outlook | Outlook for mobile | Outlook for iOS | For home
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John Jefferson Doyon 91,020 Reputation points Independent Advisor
2026-02-19T00:13:56.16+00:00

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Do you currently have full access to your Outlook account (you can sign in normally and see your inbox and settings)? Please check signing in online at https://account.microsoft.com let me know how it goes.

Also, can you please check if your Outlook (Attachments) storage is full?

If your mailbox is near or over the storage limit, new emails might not arrive in your inbox https://onedrive.live.com/managestorage in the same page, please check your OneDrive storage as it's linked to your Microsoft account and can sometimes affect email services if it's full.

To be safe, I recommend the following steps:

Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

Click "Add comment" to let me know.

Regards,

John J.D.

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  1. Mike 0 Reputation points
    2026-02-19T21:39:25.7133333+00:00

    Same thing happened for us. The hacker set up mailbox rules that basically cleared out the inbox, sent box and deleted items. I had to delete about 100 rules and then the email started working again.

    On the desktop app, this was under the file tab. I can’t remember the exact option as I’m not at my computer right now but I wanted to share.

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  2. AI answer

    2026-02-18T21:13:06.4166667+00:00

    It sounds like your account may still be experiencing issues after the hack, which could be affecting your email delivery. Here are a few steps you can take to troubleshoot the problem:

    1. Check Spam/Junk Folder: Sometimes, legitimate emails can end up in the spam or junk folder, especially after a security incident.
    2. Review Email Rules: If the hacker set up any email rules before you changed your password, they might be diverting your emails elsewhere. Check your email settings for any suspicious rules and delete them.
    3. Forwarding Settings: Ensure that there are no unknown forwarding addresses set up that could be redirecting your emails.
    4. Account Security: Since your account was hacked, it's crucial to check your account security settings. Make sure you have enabled multi-factor authentication (MFA) and review any app permissions to revoke access to unknown applications.
    5. Contact Support: If the issue persists, consider reaching out to Microsoft Support for further assistance. They can help you investigate any underlying issues with your account.

    After taking these steps, monitor your email to see if the situation improves.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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