Son's account hacked - hacker changed associated e-mails

Harry Marlin 20 Reputation points
2026-01-27T22:20:29.0666667+00:00

My son's account (<mod: PII redacted>@gmail.com) was hacked, and the hacker changed his e-mail. He is under my family account, and I'm surprised there is not a mechanism for me to change it in the family site. When I try to log in under his e-mail address, I'm told that account doesn't exist. What can I do?

Windows for home | Windows 11 | Accounts, profiles, and login
0 comments
Answer accepted by question author
Jonathan Deives 84,215 Reputation points Independent Advisor
2026-01-27T22:53:29.2866667+00:00

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. If your son email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it;
https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

Was this answer helpful?

0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-01-27T22:20:39.76+00:00

    If your son's account has been hacked and the associated email has been changed, the best course of action is to follow the official Microsoft account recovery process. Since you mentioned that when you try to log in, it states that the account doesn't exist, it may be that the hacker has removed the email or altered the account details significantly.

    Here are some steps you can take:

    1. Use the Microsoft Account Recovery Form: Go to the Microsoft account recovery page and fill out the form. Provide as much information as possible to prove ownership of the account.
    2. Check Family Account Settings: Since your son is under your family account, check the family settings to see if there are any options to manage or recover the account.
    3. Contact Microsoft Support: If the recovery form does not work, you may need to contact Microsoft Support directly for assistance. They may have additional methods to help recover the account.
    4. Monitor for Unauthorized Activity: Keep an eye on any linked services (like Xbox or OneDrive) for unauthorized activity, and consider changing passwords for those services as well.

    Unfortunately, if the hacker has changed the email and you cannot access the account, recovery may be challenging, but following these steps is essential to try and regain access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.