My subscription isnt working

Martyna Sekuła 25 Reputation points
2025-12-08T10:19:36.8833333+00:00

Hi ! So i discovered recently that my subrciption first of all was exctenden withiuth my consent,. You are chargund my account every month but my excel and workin arent working ! can you please resoved this issu, also i want you give my money back for the moths i wasnt able to use your proggrams but i was charged anyway ....

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Answer accepted by question author
Michelle-N 20,740 Reputation points Microsoft External Staff Moderator
2025-12-08T12:33:02.5466667+00:00

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi @Martyna Sekuła

Thank you for reaching out via the Microsoft Q&A forum.

Based on the information you described, I understand that your subscription was extended automatically, and you are being charged monthly. However, your Office applications (like Excel and Word) are not working properly. Specifically, they are restricting you to "View Only" mode on your Mac.

Could you please confirm which specific Microsoft 365 license you are currently assigned?

  • If you have Microsoft 365 Business Basic, please note that this plan only includes the web and mobile versions of Office. It does not include the desktop applications for Mac or PC.
  • To edit on a Mac desktop app, you need a license like Microsoft 365 Business Standard, Premium, or an Education A3/A5 license.

If you are certain you have the correct license, please try the following troubleshooting steps to fix the activation issue:

-Make sure user licenses are assigned

  1. In the Microsoft 365 Admin Center, go to the Users > Active users page.
  2. Select the row of the user that you want to assign a license to.
  3. In the right pane, select Licenses and Apps.
  4. Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes.
  5. If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again.

-Sign out of Office and sign back in

  1. Open an Office app, such as Word.
  2. Select your name and profile picture or icon at the top.
  3. Select Sign out.
  4. Select Sign in.
  5. Make sure you are signed in with your Work or School account, not your personal Microsoft account.
  6. Try activating Microsoft 365 again.

-Use the Mac License removal tool

See How to remove Office license files on a Mac.

-Uninstall and Reinstall Office for Mac

For instructions, see the following articles:

However, if the error persists and you need to contact support for in-depth technical assistance, please follow these steps:

Go to Admin Center > Support > Help & support

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I hope my information is helpful.

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  1. Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
    2025-12-08T13:09:52.53+00:00

    @Martyna Sekuła, since you are a business customer, you can get support via business phone support. Go to https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .

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  3. Phil Armstrong 0 Reputation points
    2025-12-08T10:47:23.58+00:00

    I need technical support

    Contacting Microsoft is impossible when you need help. They soon email you if problems with a payment though. Very poor service

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  4. AI answer

    2025-12-08T10:20:48.8233333+00:00

    It sounds like you're experiencing issues with your Microsoft 365 subscription, specifically with activation and billing. Here are some steps you can take to troubleshoot the problem:

    1. Check Subscription Status: Go to the Microsoft 365 Admin Center and check if your subscription is active. If it isn't, you may need to reactivate it.
    2. Recurring Billing: Ensure that recurring billing is turned on. In the Admin Center, select Billing > Your products, choose your subscription, and check the billing settings.
    3. Contact Support: If you believe there has been an unauthorized charge or if you need a refund, it’s best to contact Microsoft support directly for assistance. You can find support options here.
    4. Refund Requests: For refund requests, Microsoft support will be able to guide you through the process based on your specific situation.

    If you continue to face issues, please reach out to Microsoft support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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