i have paid the annual subscription for 365 but do not have available 1 TB cloud storage

Question

i have paid the annual subscription for 365 but do not have available 1 TB cloud storage

Harry Govind 20

I have subscribed and paid for 365 including cloud storage of 1TB

I did an upgrade to windows 11 and the windows update

i cannot understand why the coud system limits me to 5 GB

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Answer accepted by question author

GsN5034 - IA 78,075 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Could you please check if the storage space is displayed correctly online? You can sign in with your Microsoft account here:

https://onedrive.live.com/?v=managestorage

If the storage appears correctly online but not in the OneDrive desktop app on Windows 11, try signing out and signing back in on the OneDrive app, or reset the app to see if the storage syncs properly.

Right-click the OneDrive icon on the taskbar, select Settings > Accounts, and then click Unlink this PC.
Sign in with your Microsoft account again.

To reset OneDrive, follow the steps in the article here-

Reset OneDrive

Let me know if you still need more help.

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Answer 1

good day

the link takes me to IGNITE

can I furnish you with the billing proof of payment (MAY june 2025 purchase ) and MICROSOFT can then effect the changes especially since there seems to be a breakdown in the microsoft sales systems link up with Microsoft windows / other divisions.

I am getting very little accurate guidance for example the link you provides takes me to "Ignite" and I am not technically SAVY

So whatever you can guide will be very helpful.

At this moment I cannot backup some 476 GB dod data from My PC to and i have 4 pc units- hence i purchased 4 licences

Microsoft can call me on my mobile in south africa ***