Purchased MS Office Professional Pro 2021 but when I try to install it goes to MS 365

Phoebe Blackwell 25 Reputation points
2025-10-06T19:11:34.9233333+00:00

Purchased MS Officer 2021 Professional Plus Lifetime License from Groupon. Have Key Code. Downloaded From the web site but when I click on it to install it goes to the MS 365 install on D drive and I don't even have a CD drive on this laptop. What is happening?

Microsoft 365 and Office | Other
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John Jefferson Doyon 89,445 Reputation points Independent Advisor
2025-10-06T19:45:22.0666667+00:00

Hi, I'm John! I will help you with this.

It is typically a volume license, which isn’t sold directly to individual consumers by Microsoft. Because of that, it’s best to contact the seller (Groupon or their partner vendor) to verify the legitimacy of the product key and get the correct installation files.

If it keeps redirecting you to Microsoft 365, that’s a sign the installer might not be genuine or linked to the wrong setup source.

Let me know if you have any further questions or concerns.

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