I keep receiving invoices even after cancelling all my subscriptions

DANIEL CHONG 20 Reputation points
2025-10-01T06:27:41.57+00:00

I requested for the cancellation of my business account in Microsoft and another personal account i canceled it myself but i keep receiving invoices from the billing team and my money is always being chopped.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Liora D 18,955 Reputation points Microsoft External Staff Moderator
2025-10-03T13:18:37.86+00:00

Hi @DANIEL CHONG,

Thank you for your follow-up, and I’m truly sorry to hear that you’re still being charged even though your subscriptions were cancelled and you can no longer access your accounts.

Since this issue involves billing and account access, the best next step is to contact Microsoft’s Billing Support team directly. As community moderators, we don’t have access to your account or payment data, but the billing team can investigate the charges and help resolve them.

Please use one of the following links based on your account type:

Please select your country or region to find the appropriate number. When calling, be ready to provide:

  • A reference or screenshot of the bank statement showing the charge.
  • Any known email addresses or aliases that may be linked to your Microsoft accounts.
  • The approximate date and amount of the charge.

This will help the support team locate the subscription and assist you with cancellation or refund if applicable.
Please feel free to reply below if you have any update or further concern. 

Best regards, 

Liora.

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  1. DANIEL CHONG 20 Reputation points
    2025-10-03T10:24:44.8266667+00:00

    The challenge is i can't even access any of my Microsoft accounts, I even tried investigating the charge but couldn't see anything, my subscriptions details tells me no transactions has taken place but my bank statement shows money credited to Microsoft..

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  2. Liora D 18,955 Reputation points Microsoft External Staff Moderator
    2025-10-01T08:20:57.2566667+00:00

    Dear @DANIEL CHONG,

    Thank you for contacting Microsoft Q&A. 

    I’m sorry to hear you’re still receiving invoices after cancelling your subscriptions, that’s understandably frustrating. 

    To better assist you, could you please confirm: 

    • Are you referring to a Microsoft 365 Business subscription, a Personal/Family plan, or both? 
    • Did you cancel through the Microsoft 365 admin center (for business accounts) or via account.microsoft.com (for personal accounts)? 
    • Are you still able to sign in and view your billing history at https://account.microsoft.com/services or https://admin.microsoft.com (for business)? 

    If your account is business, you can do the following steps:

    1. Check if recurring billing is still active

    Go to: 

    If you see “Turn on recurring billing,” it means your subscription is already set to expire and no further charges will occur. If you still see “Cancel subscription,” click it to complete cancellation. 

    You can refer this article: How to cancel a Microsoft 365 subscription [Cancel a M...ft Support] 

     

     

    2. Contact Microsoft Billing Support

    If charges continue after cancellation, you’ll need to speak directly with Microsoft’s billing team. As community moderators, we don’t have access to your account or billing data. 

    You can open a support ticket here: Get support – Microsoft 365 Admin 

     

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

    Please feel free to reply below if you have any update or further concern.   

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  
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