My Microsoft account was hacked and they changed my password and email.

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My Microsoft account was hacked and they changed my password and email.

Matthew Schultze 20

Hi my Microsoft account was hacked and they changed the password and email and now I can't access the account or my Xbox account and it is already pass the 30 day period and I have the original password and email of the account how can I get it back or is the account gone forever.

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Answer 1

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry for the trouble you're having. The only way to recover a hacked account is to follow the steps provided by Microsoft Support; https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Unfortunately, if the above method doesn't work and the email address has been replaced by the hacker, you won't be able to recover it using the steps in the link, in which case I suggest using the Recovery Form.

If you are unable to complete the recovery form, you can try contacting Microsoft support, Follow these steps to chat: https://support.microsoft.com/en-us/home/contact

Type "Account sign-in issues"

Click the "Contact Support" button

Other Products > Manage Account Security > Confirm.

Select "Chat with a support agent in your web browser."