I paid for MS office (06/22 Microsoft*Microsoft 365 P 425-6816830 WA) and I don't have access

Eva Golenko-Nibaldi 25 Reputation points
2025-09-09T13:49:31.29+00:00

Hello,

I paid a subscription for MS office both windows and android see above and I don't have access to those products on my phones. I keep getting messages that I haven't paid for this service. I am sick and tired to pay for service I didn't get the product that I paid for a lots of money, and I have to spend time to even find a way to get my issue addressed. Going through lot of things instead have a tab that address billing issues.

In reality I use only Word and Accel and there no possibility to pay for only those applications I need I have to pay for extra things that I don't need.

Please help to solve this issue as soon as possible.

Thanks Eva Golenko Nibaldi

Microsoft 365 and Office | Other
0 comments
Answer accepted by question author
Arlene D 36,260 Reputation points Independent Advisor
2025-09-09T15:04:42.2666667+00:00

Hello! Thanks for reaching out! Your subscription is tied to that account. If you paid and still see messages that your service is inactive, go to account.microsoft.com/services and check if your subscription shows as active. If it is active, sign out on your devices and sign back in with that same account. If it does not show active, the purchase might not be linked to the account you are using. For billing or subscription issues.

I recommend contacting support directly through that page so they can verify your payment and account details.

Was this answer helpful?

0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.