Transferring product key to new computer

Marianne Romeo 20 Reputation points
2025-07-31T02:08:34.4833333+00:00

I installed a new purchase of Office Home 2024 and activated the product key on a new laptop computer. In the same evening, I found a hardware issue (USB connector failure). I uninstalled Office Home 2024 before returning the computer to the seller and receiving a new one from them. I downloaded Office Home 2024 on the replacement laptop and when I try to activate it, I get an error that it has already been installed on another computer. How can I active Office Home 2024 on my computer?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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SD - IA 183.1K Reputation points Independent Advisor
2025-07-31T16:42:40.5533333+00:00

Thank you, I thought it showed for 2021 as well. Let me suggest to you how to contact Microsoft support.

Please get in touch with Microsoft Support for further help.

Please type the "Get Help" app in Windows Search and open it.

Type the "Chat with an agent" option and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support according to your requirement.

The available support methods will be shown to you.

Please ensure to contact using business hours(Monday to Friday, 9 AM to 5 PM Local time) for maximum available support options, including Chat support. You can also select Call Me back option and input your Phone number.

microsoft-community-3109610-1750906226270

I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to rate the thread. Wishing you good luck!

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  1. SD - IA 183.1K Reputation points Independent Advisor
    2025-08-01T10:35:26.0066667+00:00

    Are there any updates Marianne?

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    1 person found this answer helpful.
  2. Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
    2025-07-31T18:58:23.8333333+00:00

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  3. SD - IA 183.1K Reputation points Independent Advisor
    2025-07-31T02:44:59.39+00:00

    Hi Marianne,

    I'm Sumit, here to help with your query on the Microsoft Q&A forums.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    You can sign out of your device using the following page:

    https://account.microsoft.com/services/microsoft365/details?ocid=PROD_Office_CONS_Growth_RET_ClientManageAccount&clid=en-US&client=winword.exe&cv=16&p1=1&isredacted=0#

    User's image

    Ensure you sign in using the same device when prompted.

    I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to rate the thread. Wishing you good luck!

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