My Outlook has changed, and there are NO e-mails coming into my inbox.

Hi @Sheri O'Brien,  

Good day! Thank you again for reaching out to Microsoft Q&A forum and sharing the issue you're experiencing. 

I understand how important it is to have your Outlook folders like Inbox, Junk, Deleted, and Sent that organized in a way that feels familiar and easy to navigate. I’ll walk you through a few simple steps to help you rearrange them so everything is back where you expect it. 

If You’re Using the New Outlook (Windows or Web): 

1. Enable Custom Folder Order 
   • Open Outlook. 
   • Click the View tab at the top. 
   • Select Folder Pane, then choose Custom folder order. 
2. Move Folders Where You Want Them 
   • In the left folder list, click and hold the folder (e.g., Inbox, Sent, Junk). 
   • Drag it to the position you prefer. 
   • You can also right-click a folder and choose Move up or move down. 
3. Group Folders (Optional) 
   • If you’d like to nest folders (for example, move a folder inside another), drag one folder slightly to the right under another folder. 
4. Sort Alphabetically (Optional) 
   • Go to the View tab. 
   • Click Sort Folders and choose Order folders A to Z. 
   • If you want to go back to your custom order later, just reselect Custom folder order.   

If You’re Using Classic Outlook (Desktop): 

1. Drag and Drop Folders 
   • Simply click and hold the folder name in the left pane. 
   • Drag it to the new location in the list. 
2. Use the Right-Click Menu 
   • Right-click the folder. 
   • Select Move Folder, then choose where you’d like it to go. 
3. Show Folders Alphabetically 
   • Click the Folder tab. 
   • Select Show All Folders A to Z to organize them alphabetically. 

Moreover, you can also pin your most-used folders (like Inbox or Sent Items) to the Favorites section at the top of the folder list: 

• Right-click the folder and select Add to Favorites. 

This keeps your key folders easy to find, no matter how many others you have. 

If you’re not sure which version of Outlook you’re using or if the steps above don’t match what you see, feel free to reply with a screenshot or let me know. I’ll be happy to guide you further based on your setup. 

Thank you again for your patience and for choosing Microsoft Q&A forum. I’m here to help anytime you need. 

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