I would like to be able to switch from inbox to sent with keyboard shortcuts in new outlook 2025

Smith, Neville (Technical Specialist) 25 Reputation points
2025-07-23T09:43:42.3566667+00:00

With the new Outlook, I like the view settings I have set up and don't wish to see my folder list all the time but do quite often switch between inbox and sent items and the suggested keyboard shortcuts by co-pilot do not work - I think they may be for the classic outlook and not the new 2025 outlook. It seems to me from a UI POV that the user should be able to right click on the "inbox" favourite and choose another one or at least be able to use ctl-shift-I for inbox and ctl-shift-O for sent as in classic Outlook

Outlook | Windows | New Outlook for Windows | For business
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Answer accepted by question author
Liora D 18,955 Reputation points Microsoft External Staff Moderator
2025-07-23T10:04:15.32+00:00

Hi @Smith

Thank you for contacting Microsoft Q&A Support.

Thank you so much for your thoughtful suggestion, it's a great point!

You're absolutely right that the classic shortcuts like Ctrl + Shift + I (Inbox) and Ctrl + Shift + O (Sent Items) were very handy in Classic Outlook, and it's understandable that you'd want similar functionality in the New Outlook experience, especially when keeping the folder list hidden.

At the moment, New Outlook doesn't support those specific shortcuts, and there's no built-in way to assign custom shortcuts to favorite folders. That said, your idea makes a lot of sense from a usability perspective, being able to quickly switch between key folders without needing to open the folder pane would be a real productivity boost.

I highly encourage you to submit this as a feature request directly to the Outlook product team via Help > Feedback > Make a suggestion in the New Outlook app. Feedback like yours helps shape future updates, and the team actively reviews user suggestions.

Thanks again for sharing this, you're definitely not alone in wanting smoother navigation in the new experience!

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