Personal Vault Files Missing

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Personal Vault Files Missing

CC 0

Has anyone experienced something similar?

I'm using the free version of Microsoft 365, which only allows up to three files in Personal Vault. However, I've continued storing more than three files there over the years, even though they weren't successfully uploaded due to my OneDrive storage being over 5 GB above its limit.

One day, I discovered that almost all my files had disappeared. Only three photos remained, along with several folders that appeared to be from an older version.

Is there any way to get OneDrive or Personal Vault to search for potentially remaining files that might still be stored locally on my computer but haven't been uploaded to the cloud?

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Answer 1

Disclaimer: I noticed that your language is set to zh-TW, while your question was submitted in English. For consistency and clarity, I will continue to respond in English.

Hi @CC

I’m sorry to hear that most of your Personal Vault files have disappeared.

Files in Personal Vault do not appear in the regular OneDrive search. Please unlock the Vault, open the OneDrive Recycle Bin, and select Show Personal Vault items to check whether the missing files are available for restoration.

For files that may not have been uploaded, Personal Vault cannot automatically search your computer. Please open File Explorer > This PC and search by filename or file type, such as *.pdf, *.docx, *.jpg, or *.xlsx. You should also check the OneDrive folder, Documents, Pictures, Downloads, Windows Recycle Bin, and any other computer previously connected to the account.

Before resetting, unlinking, or reinstalling OneDrive, copy any remaining files to a separate folder or external drive.

Unfortunately, if the files were never successfully uploaded and no local copies remain, OneDrive may not have cloud copies that can be restored.

Please feel free to let me know if you have any further updates, thanks.

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