How to fix the bluetooth headphone device being unable to connect to my windows pc

Question

How to fix the bluetooth headphone device being unable to connect to my windows pc

Alvin 0

My bluetooth headphone device is somehow unable to connect to my pc (I have tried to connect to other devices, it did work, but except pc). When I try to connect my headphone by using the default bluetooth software, although it shows that my headphone is "connected", it keeps flicking between "connected" and "unconnected". Besides that, when I try to add a device from the microsoft setting, system, sound effect page, it cannot detect my headphone.

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Answer 1

Clary-N 16,020 Microsoft 外部員工仲裁者

Hi Alvin,

Thank you for providing those details. I can see that you’re using English, so I’ll continue supporting you in this language. If you prefer another language, just let me know.

Since the headphones work with other devices but not with your Windows 11 PC, the issue may be related to the Bluetooth driver, audio services or the pairing configuration on the computer.

I recommend first removing the headphones from Settings > Bluetooth & devices, restarting the PC and then pairing them again. If the issue persists, try restarting the Bluetooth Support Service through services.msc and check Device Manager for any Bluetooth driver updates from your PC manufacturer's website.

You can also run the Bluetooth troubleshooter by going to Settings > System > Troubleshoot > Other troubleshooters > Bluetooth.

To better understand what's happening, could you let me know the make and model of the headphones and your PC? If possible, please also share your Windows version by pressing Win + R, typing winver and posting a screenshot of the result.

I look forward to your update. Hopefully we can narrow down the cause from there.

If you have extra questions about this answer, please click "Comment".

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Alvin 0 信譽點數

2026-09-11T10:38:52.2733333+00:00

Thank you for your reply. Sure, I can talk in English, so let's continue with it.

Base on the solutions you provided, I have already tried either removing the headphone & restartiong the bluetooth support service or running the troubleshooter. However, it seems that it is not really helpful.

Aside from that, I uploaded the screenshot about the information of both my Windows version and my PC model for better analyze.

Additionally, the model of my headphone is "Audio Technica ATH-M50xBT2 Wireless Bluetooth Headphone"

Should there be any extra methods to slove the issue of bluetooth connection, please guide me, thank you.
Alvin 0 信譽點數

2026-09-12T01:21:35.2533333+00:00

(repost)

Thank you for your reply. Sure, I can talk in English, so let's continue with it.

Base on the solutions you provided, I have already tried either removing the headphone & restartiong the bluetooth support service or running the troubleshooter. However, it seems that it is not really helpful.

Aside from that, I uploaded the screenshot about the information of both my Windows version and my PC model for better analyze.

Additionally, the model of my headphone is "Audio Technica ATH-M50xBT2 Wireless Bluetooth Headphone"

Should there be any extra methods to slove the issue of bluetooth connection, please guide me, thank you.
Clary-N 16,020 信譽點數 Microsoft 外部員工仲裁者

2026-09-12T08:43:20.0333333+00:00

Hi Alvin,

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Message button as show below

Thank you for the details and screenshots. Since the previous steps did not help, please try resetting the Audio-Technica ATH-M50xBT2 headphones.

Turn on the headphones while they are disconnected from other Bluetooth devices. Then press and hold the power button and both volume buttons (+ and -) together for about six seconds. When the indicator turns red and the headphones restart, remove them from Windows and pair them again. This is the reset procedure provided by Audio-Technica.

If the issue continues, temporarily turn off Bluetooth on any phone or other device previously paired with the headphones. You can also open Device Manager > Bluetooth, uninstall the main Bluetooth adapter and restart the PC so Windows can reinstall it.

If it still will not connect, please share the name of the Bluetooth adapter shown under Device Manager > Bluetooth, along with any error message you receive when pairing.

I hope this helps.
Alvin 0 信譽點數

2026-09-12T12:42:04.3766667+00:00

Having tried the aforementioned methods, it is kind of works but not at all. Like, I can connect the headphone, yet it cannot output sounds depsite having selected the corresponding device. Not only that, it suddenly disconnected automatically after a while of connecting, and then cannnot be reconnected; and if I remove it from the Windows, it becomes undetectable again.

Additionally, here is the screenshot of the bluetooth information.
Alvin 0 信譽點數

2026-09-12T14:37:32.0133333+00:00

Dear Clary-N,

I have figured out the issue myself (by using AI honestly). The primary issue wasn't because of the Windows system. In fact, it is due to a missing driver. After downloading it, my bluetooth finally works sucessfully.

Anyways, I sincerely thank you for your patient guidance and careful advice. Thank you. Wish you a good day.

Your faithfully,
[Moderator Note: Personal Info Removed]
Clary-N 16,020 信譽點數 Microsoft 外部員工仲裁者

2026-09-15T06:30:02.9633333+00:00

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Alvin,

Thank you for the update. I’m glad you identified the missing Bluetooth driver and that installing it resolved the issue. I also appreciate you sharing what worked, as it may help others experiencing the same problem.

If anything comes up again, feel free to reach out.

Have a wonderful day!