Bing Places verification postcard never received twice in Taiwan – No response from support

Question

Bing Places verification postcard never received twice in Taiwan – No response from support

秉程李 0

This question is about Bing Places for Business verification. There is no Bing Places category available in Microsoft Learn Q&A.
Body

Hello Microsoft Team,

I am the owner of a business in Taiwan and I need assistance with Bing Places verification.

Business Information

Business Name: 一 [Moderator note: PII removed]

Business Registration Number (Taiwan): [Moderator note: PII removed]

Country: Taiwan

Issue

I requested the Bing Places verification postcard.

Unfortunately, I never received the first postcard.

After waiting more than two weeks, I requested another verification postcard, but I still have not received it.

The business address is correct and matches the official business registration in Taiwan. We receive regular mail at this address without any problems.

Support Request

On July 7, 2026, I emailed [email protected], which is the official support email listed on the Bing Places support page for Taiwan.

However, I have not received any response, not even an acknowledgment email.

Request

Since two verification postcards have failed to arrive, I would like to request an alternative verification method, such as:

Manual verification

Document verification

Email verification

Phone verification

Video verification (if available)

I am happy to provide any documents required, including:

Business registration certificate

Government-issued business registration number

Storefront photos

Address verification

Identity documents (if required)

Could a Microsoft moderator or Bing Places support representative please help escalate this case?

Thank you very much for your assistance.

Attachments (Recommended)

Please attach:

Screenshot of the Bing Places verification page

Screenshot of the support page showing [email protected]

Business registration certificate (or a copy with sensitive information redacted if preferred. If necessary, I can provide my Bing Places Listing ID or Microsoft Account privately to a Microsoft moderator.)

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您的回答

Answer 1

This is posted in the Chinese section, but since you are using English, the content below has been written in this language. Let me know if you need the answer in another language.

Hi 秉程李,

Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

I'm sorry to hear that you had trouble with verification, after waiting for two verification postcards that never arrived, then receiving no response to your support email. I can totally see why it feels stuck with no clear way forward, and it's reasonable to ask for an alternative verification method.

That said, one thing I need to be clear: Microsoft Q&A is just a user-to-user support forum. Contributors here cannot directly modify business listings or bypass verification. I know that your previous attempts to create a support case were unsuccessful, but only Bing Place Support can proceed further:

Sign into https://www.bing.com/forbusiness/contactSupport
Select your region and language (example below)
Click Chat now and explain your issue.

User's image

In this situation, your request for alternative verification is reasonable. I really wish I can help further, but such back-end issues cannot be processed on a community platform. I hope you are able to get this reviewed by the Bing Places team soon!

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