Unable to deactivate Office Home & Student 2021 in my old device due to hardware failure

Question

Unable to deactivate Office Home & Student 2021 in my old device due to hardware failure

Louisa Leung 0

I followed the Step 1 which provided from Microsoft Q&A question to download Office Home and Student 2021 which I purchased in Aug 2022. I also noted that this software was installed in my old device. Due to the hardware failure in my old device, I tried Step 2 to use phone activation on the new laptop. However, I failed to perform phone activation. What can I do now?
BTW, is it more simple that I can open a new email as a Third Party to be transferred?

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Answer 1

GsN5034 - IA 79,820 獨立顧問

你好，感谢你联系Microsoft问答。

在硬件故障后，要转移您的永久Office Home & Student 2021零售许可证：

登录 ** 您的Microsoft账户**中的设备部分：https://account.microsoft.com/devices

把旧设备从设备列表中移除。

在新设备上，从服务与订阅页面下载并安装Office应用：https://account.microsoft.com/services

安装后，打开任意Office应用，并用与你Office Home & Student 2021永久许可关联的Microsoft账户登录以激活该应用。

如果在这个过程中遇到任何问题，请告诉我。

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