Stability Issue with Windows 11 Media Player during Long-duration Loop Playback

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Stability Issue with Windows 11 Media Player during Long-duration Loop Playback

CHIU NAN-YUAN 0

When using Windows Media Player (the new version) to loop a single video (~10 minutes) for over 12 hours, the application eventually encounters a black screen, crashes, or continues playing audio without any video output. This occurs despite having the latest OS and app updates. Notably, setting the loop mode to "Repeat: One" resolves the issue, whereas "Repeat: All" triggers it. This bug has been observed since early versions of Windows 11 22H2.

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Answer 1

Please note that this is Microsoft Q&A forum Taiwanese region. However, you made your thread using English, so I will also respond in English as well.

Hi CHIU NAN-YUAN,
Welcome to Microsoft Q&A forum. I'm happy to help.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to contact Microsoft Support.

Thank you for your understanding, and I hope the support team can resolve this for you soon.