Hotmail 帳號安全問題 – 郵件規則持續自動建立

竹君 鄭 0 信譽點數
2026-03-05T16:28:18.48+00:00

微軟客服您好:

我的 Hotmail/Outlook 帳號******@hotmail.com最近出現異常情況。系統會不斷自動建立郵件規則,即使我已經更改過密碼並刪除規則,問題仍然持續發生。

我已經嘗試過以下步驟:

  • 更改密碼
  • 刪除可疑規則
  • 檢查是否有陌生的轉寄設定

但問題依然存在。我懷疑帳號可能仍有未授權的存取,或有隱藏的設定導致規則持續產生。懇請貴單位協助檢查並修復,確保我的帳號安全。

謝謝您。

備用信箱: ******@gmail.com

Outlook | Web | Outlook.com | 帳戶管理、安全性與隱私權
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1 個回答

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  1. Jeronimo Fuerte 48,875 信譽點數 獨立顧問
    2026-03-05T17:05:06.5+00:00

    Hi! The password change is a good start. You should also check that your contact methods remain the same here:

    https://account.live.com/proofs/manage/additional

    After that, close all your open sessions. You will need to log back in to all your devices, but it's safer this way:

    https://account.live.com/proofs/manage/additional

    After this, please review the next link to see if any apps that you don’t know have access to your account and delete them:

    https://microsoft.com/consent

    Finally, do this in Outlook from Edge:

    Sign in to Outlook.com

    Click on the gear icon (Settings) in the upper right corner.

    Look for and open Mail settings.

    Go to the Rules section and check if there are any rules you didn’t create. If there are any suspicious rules (for example: “forward everything to @.___” or “move everything to Deleted”), delete them immediately.

    Also check in Forwarding and IMAP and make sure there are no addresses added. If there is one and it’s not yours, remove the forwarding.

    此回答有幫助嗎?


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