如何修正手機上onedrive word, excel等程式的「最近使用檔案」，使之正確顯示_2

Hi Harold,

Thanks for your advice,
although they're mostly the same as the former ones (in the link),
it still helps some.

The following are some results and feedback corresponding to each of your suggestions:

Pin important files: 
still faded away.

Check your Office settings to make sure the recent list isn’t set to zero:
does this mean the settings (options > advanced) on desktop microsoft? 'cause I don't know how to find similar setting on onedrive.

Clear the Office cache manually:
may need further guidance (don't know where to clear it.)

Turn off “Always keep on this device” in OneDrive folders:
I thought it wasn't turned off but turned out it was, and I couldn't even find where to switch back. So there may be something wrong with sync on my laptop? (I'll try to log out then.)

Disable Storage Sense in Windows:
already disabled.

Run a quick repair on Office from your installed apps:
also need further guidance.

If you’re using multiple devices, try signing out of Office on the others temporarily to see if that helps:
on trying....

These are all that I've tried.
I'll update the result of signing out of Office later (in about a week?)
So welcome to respond to this feedback after I make another update.

Cheers,
Jimmy

Hi Harold,

This is the update for two of the suggestions above:

Turn off “Always keep on this device” in OneDrive folders:
I've found the row (or column) that shows sync "status" of the files; and then I logged out to test if it can fix the problem.

If you’re using multiple devices, try signing out of Office on the others temporarily to see if that helps: 
After signing out of my laptop, I opened some files on mobile, and also tried to pin them, but they still disappeared from the recents.

I guess "Clear the Office cache manually" and "Run a quick repair on Office from your installed apps" will be some methods I would like to try next. But as mentioned previously, I would need some further guildance to conduct them.

By the way, I assumed that "logging out" and "signing out" are the same, is it correct?

Looking forword to some responses~

Best,
Jimmy

Hi Jimmy,

Thanks for the response,To Clear the Office cache manually Here’s are some step you do: This helps refresh Office’s internal file tracking, which can fix issues with syncing or recent files not showing.

Close all Office apps (Word, Excel, etc.).

Press Windows + R to open the Run box.

Type this and hit Enter:

%localappdata%\Microsoft\Office\16.0\OfficeFileCache

If you’re using a different Office version, let me know and I’ll adjust the path for you.

A folder will open go ahead and delete all the files inside.

Restart your computer to apply the changes.

Run a Quick Repair on Office

This can fix any broken Office components that might be interfering with OneDrive.

Open Settings (Windows + I).

Go to Apps > Installed apps.

Find Microsoft Office or Microsoft 365 in the list.

Click the three dots next to it and choose Modify.

Select Quick Repair, then click Repair.

And yes your assumed was right logging in and singing out are the same. Once done, try opening your OneDrive files again and see if things improve. If not, I’m here to help with deeper troubleshooting just let me know!

Hi Harold,

Sorry for this big late reponse.

Here are some updates of the problem.

I've tried "Clear the Office cache manually" and "Run a quick repair on Office from your installed apps" with your guidance, and fortunately, things got well afterwards, and I could even see "a week ago" in recent files list.

But it went wrong again after I resyncing my laptop. (There's another odd issue about a file on my laptop onedrive, which made the file unable to be deleted from laptop; but I've successfully deleted it from onedrive online platform, so I would like to keep this issue to another question to be launched.)

Even after I stop syncing again and went through all the methods again, the files only lasted for at most 5 days, and then disappeared one by one, from the newest to the oldest.

Hope there are still something I can try; or maybe provide this issue as a suggestion for next update?

Wish all the best,

Jimmy