電郵被盜,收到驗証碼也無法登入

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電郵被盜,收到驗証碼也無法登入

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Hotmail account於幾星期前被盜,用正確密碼登入被彈出,填寫過填寫帳戶恢復表單,但還是無法登入.現在連ig account也被盜用,被移除. 最近收到以下郵件,這是被駭了吧.我還可以做什麼取回或終止該電郵戶口?

New app(s) have access to your data
New app(s) have access to your data
BHMailer connected to the Microsoft account ********
If you didn't grant this access, please remove the app(s) from your account.

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Answer 1

Hey there! Nice to meet you!

The only way to recover a hacked account is through the official Microsoft website:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If it doesn't work, and if the email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Microsoft Support immediately, as they can possibly suspend the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using it:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

Thank you for your kindness and understanding.

Best regards,

Darhyl