SWAY 特定簡報無法開啟,急!!希望至少能救出檔案!!!

匿名
2018-06-11T21:43:25+00:00

剛剛SWAY 簡報製作到一半,突然出下以下:

糟糕...似乎發生錯誤。別擔心,我們已記錄錯誤並將進行調查。請重新整理頁面以繼續使用 Sway。

之後重整就再也無法進入該簡報!!!換過瀏覽器 APP也用過!!

希望能有手段救出簡報!!! 很重要! 急!

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  1. 匿名
    2018-06-13T11:45:31+00:00

    Thanks for this information, it will be really helpful in getting to the bottom of this!  Is there any way you can share the link to your Sway that is reproing it so that we can open it up to take a look (remember, this is a public forum)?

    Jason

    此回答有幫助嗎?

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  2. 匿名
    2018-06-12T21:46:21+00:00

    I didn't use chrome .this correlation ID is based on chromium : 8e4730f9-5f07-4720-9391-1305b71eee9d.

    In chromium private window also crash with correlation ID : a7ea54e9-4053-4006-bf72-039853b24c07

    In Edge private window crash with correlation ID : 14a5f48a-e149-42d3-9181-70102fe38ee6

    In Firefox window crash with correlation ID : 48ab5e8b-c70f-4dd3-aafe-c2171dcb44c7

    In Firefox private window crash with correlation ID : 8fc97ab4-c3b8-4446-b8c9-7b3024d6e1f0

    此回答有幫助嗎?

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  3. 匿名
    2018-06-12T16:39:12+00:00

    I will definitely do my best to help you get your Sway back.  Can you try opening the Sway in the Chrome browser and letting me know if it crashes there?  If so, can you send me the correlation ID from that, please?

    Also, can you try an In Private window in Edge and see if it happens there?

    Jason

    此回答有幫助嗎?

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  4. 匿名
    2018-06-12T00:51:03+00:00

    I'm translating this page so apologies for not fully understanding, but does this repro in the browser (sway.com), the Sway Windows app, or both?

    Can you send me a screenshot of the OOPs page you see when trying to open so that I can debug?  Also, can you copy the correlation ID out of that page and paste it into your response please?

    Jason

    correlation ID: 596a048f-5bab-4bc9-a693-f7f39687c568

    Now this sway project(original) is still broken with all pc browser and win10 app.

    But I get a editable project copy by using IOS version sway to del the  doc tab which last created in project . God Bless...(In IOS app original project can't preview but editable)

    I hope MS make an available automatic backup mechanism to avoid recurrence.(It's feeling so desperate when I lose my project.)

    此回答有幫助嗎?

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  5. 匿名
    2018-06-11T22:14:49+00:00

    I'm translating this page so apologies for not fully understanding, but does this repro in the browser (sway.com), the Sway Windows app, or both?

    Can you send me a screenshot of the OOPs page you see when trying to open so that I can debug?  Also, can you copy the correlation ID out of that page and paste it into your response please?

    Jason

    此回答有幫助嗎?

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