critical_process_died

匿名
2023-07-13T16:01:22+00:00

Window Update keep Stuck at 20％,after that the screen turn to black and turn to purple ,

After the screen turn to purple the error show up

And the restart is not working.

I sure know how to fix the boot but ,can someome explain what is happening on my pc ,and tell me how can I Fixed it.

Windows for home | Windows 10 | 安裝和升級

鎖定的問題。 此問題已從 Microsoft 支援服務社群移轉。 您可以對其是否有幫助進行投票，但無法對問題新增註解或回覆，或進行追蹤。

0 則留言

10 個回答

排序依據： 最舊
最實用 最新 最舊
  1. Jan J.23 13,925 信譽點數 獨立顧問
    2023-07-13T18:02:31+00:00

    你好，我是簡，很高興今天能為你提供幫助。 很抱歉您遇到此問題。 如果您仍然可以啟動計算機，請檢查它是否創建了 dmp 文件並共享最新的 dmp 文件，以便我們可以診斷計算機崩潰/BSOD 的原因。 也有可能是存儲設備有問題，死機後出現啟動問題。 謝謝

    請找到這個文件夾。
    C:\Windows\小型轉儲
    將文件放入 zip 中
    將文件上傳到 OneDrive
    在這里分享鏈接。

    謝謝

    Hi, I'm Jan, and it's a pleasure to be of help to you today. We're sorry you're having this problem. If you can still start your computer, check to see if it created a dmp file and share the latest dmp file so we can diagnose the cause of your computer crash/BSOD. It is also possible that there is a problem with the storage device as there is a boot problem after the crash. Thanks

    Please find this folder.

    C:\Windows\Minidumps

    Put the files in the zip

    Upload files to OneDrive

    Share the link here.

    Thanks

    此回答有幫助嗎？

    0 則留言
  2. 匿名
    2023-07-13T18:48:03+00:00

    Thanks for your response here the link:

    https://1drv.ms/u/s!Aq9sN_H47o2JgSDlx3SFGdjVHfjo?e=Wmoei3

    is it correct the Minidump are empty cause I double checking.

    此回答有幫助嗎？

    0 則留言
  3. Jan J.23 13,925 信譽點數 獨立顧問
    2023-07-13T19:08:19+00:00

    謝謝。 但是，小型轉儲文件夾是空的。 請分享系統創建的最新小型轉儲文件。 這也可能與文件系統損壞或存儲問題有關，因為崩潰後和執行更新時發生啟動問題。 如果還原點可用，請嘗試執行系統還原。

    系統還原

    https://support.microsoft.com//windows/use-syst...

    如果無法進行系統還原。 請分享最新的dmp文件進一步診斷導致崩潰的原因。

    Thanks. However, the minidump folder is empty. This could also be related to filesystem corruption or storage issues, as boot issues occur after crashes and while performing updates. If a restore point is available, try performing a system restore.

    system Restore

    https://support.microsoft.com//windows/use-syst...

    If system restore is not possible. Please share the latest dmp file so we can diagnose the cause of the crash.

    此回答有幫助嗎？

    0 則留言
  4. 匿名
    2023-07-14T08:47:03+00:00

    Doing the System Restore my pc has crash multiple time, and the Minidump is still empty.

    此回答有幫助嗎？

    0 則留言
  5. Jan J.23 13,925 信譽點數 獨立顧問
    2023-07-14T09:53:27+00:00

    A. Try running this command in Command Prompt. Chkdsk /f /r to check your disk for any issues.

    Ensure that the SATA cables or the HDD/SSD are properly connected.

    Remove any other external storage device on your computer to check if they are the one causing it.

    B. Uninstall any third-party antivirus or Malware cleaner. Use their uninstall tool to fully clean the software.

    Then if a minidump file is created please share the latest.

    此回答有幫助嗎？

    0 則留言