藍屏 BSOD WHEA_UNCORRECTABLE_ERROR 請問要如何解決?

匿名
2020-03-01T08:23:27+00:00

電腦不斷和不定時出現藍屏Error : WHEA_UNCORRECTABLE_ERROR

請問要如何解決?

以下是用軟件WhoCrashed取得的資料:

Crash Dump Analysis 


Crash dumps are enabled on your computer.

Crash dump directories:

C:\WINDOWS

C:\WINDOWS\Minidump

On Sun 1/3/2020 16:03:55 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\030120-6734-01.dmp

This was probably caused by the following module: hal.dll (hal+0x47FF8)

Bugcheck code: 0x124 (0x0, 0xFFFFAA8A7BF4C028, 0xB2000000, 0x30005)

Error: WHEA_UNCORRECTABLE_ERROR

file path: C:\WINDOWS\system32\hal.dll

product: MicrosoftR WindowsR Operating System

company: Microsoft Corporation

description: Hardware Abstraction Layer DLL

Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

This is likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 1/3/2020 16:03:55 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\MEMORY.DMP

This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)

Bugcheck code: 0x124 (0x0, 0xFFFFAA8A7BF4C028, 0xB2000000, 0x30005)

Error: WHEA_UNCORRECTABLE_ERROR

file path: C:\WINDOWS\system32\pshed.dll

product: MicrosoftR WindowsR Operating System

company: Microsoft Corporation

description: 指定平台硬體錯誤驅動程式

Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

This is likely to be caused by a hardware problem.

The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Windows for home | Windows 10 | 裝置和驅動程式

鎖定的問題。 此問題已從 Microsoft 支援服務社群移轉。 您可以對其是否有幫助進行投票,但無法對問題新增註解或回覆,或進行追蹤。

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12 個回答

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  1. 匿名
    2020-03-02T02:37:42+00:00

    您好,

    參考這篇:https://support.microsoft.com/zh-tw/help/4028391/windows-how-to-fix-error-0xa-irqlnotlessorequal

    如果不能解決的話,

    藍屏的話看到的報錯代碼是什麼?,可以將藍屏窗口拍照之後上傳藍屏圖片,

    這邊的話只可以接收小記憶體傾印檔案,

    建議您參考以下檔上傳小記憶體傾印檔案等下次藍屏出現之後收集到之後上傳到國內網盤,

    也可參考鏈接中的藍屏解決方法嘗試找到問題原因:

    https://support.microsoft.com/zh-tw/help/315263/how-to-read-the-small-memory-dump-file-that-is-created-by-windows-if-a

    Windows 10 藍屏錯誤疑難排解:

    https://support.microsoft.com/zh-tw/help/14238/windows-10-troubleshoot-blue-screen-errors

    希望以上資訊可以幫助到您。

    此回答有幫助嗎?

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  2. 匿名
    2020-03-18T11:44:56+00:00

    藍屏報錯代碼:UNEXPECTED_KERNEL_MODE_TRAP

    小記憶體傾印檔案:

    https://send.firefox.com/download/248e64cb7b3da219/#m\_lvemGJuQlxVJIJR-jVag

    謝謝

    此回答有幫助嗎?

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  3. TaoLi 120.6K 信譽點數 獨立顧問
    2020-03-19T04:17:35+00:00

    您好,通過對您提供的dump檔分析,無法準確的定位到藍屏的問題所在,

    建議您嘗試以下操作重新收集您的dump檔:

    「Win+R」打開運行,鍵入:verifier.exe,打開驅動程式驗證程式管理器,

    選擇「創建自訂設置」,點擊「下一步」,勾選「雜項檢查」,點擊「下一步」,

    選擇「自動選擇這台電腦上安裝的所有驅動程式」,點擊「完成」,

    重啟您的電腦,待下一次出現藍屏現象,收集該dump檔即可。

    如果雜項檢測影響到了系統運行,您可以重新輸入 verifier.exe選擇第三步刪除現有設置即可

    此回答有幫助嗎?

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  4. 匿名
    2020-03-19T13:51:45+00:00

    報錯代碼 : MEMORY_MANAGEMENT

    Dump檔:

    https://send.firefox.com/download/24b192c3b06eb6c1/#qYSZNpVMLuFAPFOPtSUKuw

    謝謝

    此回答有幫助嗎?

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  5. 匿名
    2020-03-20T09:43:34+00:00

    您好!

    很抱歉,由於網路訪問限制的原因,我們無法獲取您Link中的dump檔,

    我們將通過私人訊息聯繫您,請注意查收並將您收集到的dump檔通過私人訊息的附件發送過來。

    此回答有幫助嗎?

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