藍屏 BSOD WHEA_UNCORRECTABLE_ERROR 請問要如何解決?

匿名
2020-03-01T08:23:27+00:00

電腦不斷和不定時出現藍屏Error : WHEA_UNCORRECTABLE_ERROR

請問要如何解決?

以下是用軟件WhoCrashed取得的資料:

Crash Dump Analysis 


Crash dumps are enabled on your computer.

Crash dump directories:

C:\WINDOWS

C:\WINDOWS\Minidump

On Sun 1/3/2020 16:03:55 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\030120-6734-01.dmp

This was probably caused by the following module: hal.dll (hal+0x47FF8)

Bugcheck code: 0x124 (0x0, 0xFFFFAA8A7BF4C028, 0xB2000000, 0x30005)

Error: WHEA_UNCORRECTABLE_ERROR

file path: C:\WINDOWS\system32\hal.dll

product: MicrosoftR WindowsR Operating System

company: Microsoft Corporation

description: Hardware Abstraction Layer DLL

Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

This is likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 1/3/2020 16:03:55 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\MEMORY.DMP

This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)

Bugcheck code: 0x124 (0x0, 0xFFFFAA8A7BF4C028, 0xB2000000, 0x30005)

Error: WHEA_UNCORRECTABLE_ERROR

file path: C:\WINDOWS\system32\pshed.dll

product: MicrosoftR WindowsR Operating System

company: Microsoft Corporation

description: 指定平台硬體錯誤驅動程式

Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

This is likely to be caused by a hardware problem.

The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Windows for home | Windows 10 | 裝置和驅動程式

鎖定的問題。 此問題已從 Microsoft 支援服務社群移轉。 您可以對其是否有幫助進行投票,但無法對問題新增註解或回覆,或進行追蹤。

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12 個回答

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  1. TaoLi 120.6K 信譽點數 獨立顧問
    2020-03-20T14:45:49+00:00

    谢谢回复,

    已经接收到您的蓝屏文件,请您耐心等待回复。

    此回答有幫助嗎?

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  2. 匿名
    2020-03-20T10:27:41+00:00

    附件已經在私人訊息上傳和發送

    請幫助解決問題

    謝謝

    此回答有幫助嗎?

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  3. 匿名
    2020-03-20T09:43:34+00:00

    您好!

    很抱歉,由於網路訪問限制的原因,我們無法獲取您Link中的dump檔,

    我們將通過私人訊息聯繫您,請注意查收並將您收集到的dump檔通過私人訊息的附件發送過來。

    此回答有幫助嗎?

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  4. 匿名
    2020-03-19T13:51:45+00:00

    報錯代碼 : MEMORY_MANAGEMENT

    Dump檔:

    https://send.firefox.com/download/24b192c3b06eb6c1/#qYSZNpVMLuFAPFOPtSUKuw

    謝謝

    此回答有幫助嗎?

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  5. TaoLi 120.6K 信譽點數 獨立顧問
    2020-03-19T04:17:35+00:00

    您好,通過對您提供的dump檔分析,無法準確的定位到藍屏的問題所在,

    建議您嘗試以下操作重新收集您的dump檔:

    「Win+R」打開運行,鍵入:verifier.exe,打開驅動程式驗證程式管理器,

    選擇「創建自訂設置」,點擊「下一步」,勾選「雜項檢查」,點擊「下一步」,

    選擇「自動選擇這台電腦上安裝的所有驅動程式」,點擊「完成」,

    重啟您的電腦,待下一次出現藍屏現象,收集該dump檔即可。

    如果雜項檢測影響到了系統運行,您可以重新輸入 verifier.exe選擇第三步刪除現有設置即可

    此回答有幫助嗎?

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