如何收到uber的電子明細

Question

如何收到uber的電子明細

Kuo Allen 0

I am unable to receive emails from ******@uber.com in my Hotmail account.

Uber trip receipt emails sent from ******@uber.com do not arrive in my Hotmail inbox or Junk Email folder. This issue has persisted for several months.

I tested the same Uber account by changing the email address to Gmail, and the Uber trip receipt was delivered to Gmail immediately.

I then changed the email address back to my Hotmail address. I successfully received the Uber verification email from ******@uber.com, but I still cannot receive trip receipt emails from ******@uber.com, even when I manually request Uber to resend the receipt.

Could you please check whether messages from ******@uber.com, or the mail servers/IP addresses used to send these messages, are being blocked or rejected by Outlook.com before they reach my mailbox?

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Answer 1

Ian-T 15,780 Microsoft 外部員工仲裁者

I will answer you in English based on your previous message. As a friendly suggestion, posting in zh-hk may help your question reach a wider audience and increase the chances of receiving assistance from other community members

Hi @Kuo Allen

Since you can receive Uber verification emails from ******@uber.com, but trip receipts from ******@uber.com do not appear anywhere in your Hotmail mailbox, the issue may be specific to the mail servers or sending IP addresses Uber uses for trip receipts.

First, please sign in to Outlook.com and check the following:

Open Settings > Mail > Junk email. Confirm that ******@uber.com and uber.com are not blocked, then add both to Safe senders and domains.
Check Settings > Mail > Rules and Forwarding to make sure no rule is deleting, moving, or forwarding these messages.
Search all folders, including Junk Email, Deleted Items, Archive, and the Other tab. Microsoft recommends checking these locations and settings when a specific message is missing.

If the receipts still do not appear, please note that forum moderators cannot access Outlook.com’s mail-delivery logs or determine whether a particular Uber sending IP has been rejected.

Hope this helps, please feel free to give me any updates.

Kuo Allen 0 信譽點數

2026-10-18T01:21:25.13+00:00

謝謝你的回答跟建議，我無意特別使用英文說明

，我的垃圾郵件跟規則都沒有任何關於Uber的信件。

我仍然收不到任何來自於uber的收據Uber 電子明細 ******@uber.com或者********@uberegui.com** 透過 amazonses.com

我想知道，我有沒有可能傳送log給Microsoft技術部門讓他們檢查，這是屬於我的特例，還是來自uber的信hotmail都收不到呢
Ian-T 15,780 信譽點數 Microsoft 外部員工仲裁者

2026-10-18T01:47:14.6033333+00:00

由於郵件始終無法送達您的郵箱，因此有用的投遞日誌必須來自 Uber 或其 Amazon SES 郵件服務供應商，包括 SMTP 錯誤、發送 IP 位址、郵件 ID 和確切的發送時間。

您可以聯絡 Outlook.com 支援（位於說明中心），但如果郵件在投遞前被拒收，Uber 的郵件管理員應透過 Microsoft 的寄件者支援流程提交相關資訊。如果沒有寄件者端的日誌，論壇無法確定此問題是否僅影響您的帳戶，還是會影響所有 Hotmail 使用者。

基於隱私考慮，請勿公開您的電子郵件地址或投遞日誌。

謝謝。

Answer 2

熱情熄心冷 5,575

請洽 uber 客服。

目前 outlook.com / gmail.com 是全球唯二要註冊才能寄信的信箱。

微軟的參考此處：

https://substrate.office.com/ip-domain-management-snds/snds

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