如何收到uber的電子明細

Kuo Allen 0 信譽點數
2026-10-16T05:27:51.49+00:00

I am unable to receive emails from ******@uber.com in my Hotmail account.

Uber trip receipt emails sent from ******@uber.com do not arrive in my Hotmail inbox or Junk Email folder. This issue has persisted for several months.

I tested the same Uber account by changing the email address to Gmail, and the Uber trip receipt was delivered to Gmail immediately.

I then changed the email address back to my Hotmail address. I successfully received the Uber verification email from ******@uber.com, but I still cannot receive trip receipt emails from ******@uber.com, even when I manually request Uber to resend the receipt.

Could you please check whether messages from ******@uber.com, or the mail servers/IP addresses used to send these messages, are being blocked or rejected by Outlook.com before they reach my mailbox?

Outlook | Web | Outlook.com | 電子郵件
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  1. 熱情熄 心冷 5,575 信譽點數
    2026-10-18T13:45:52.7533333+00:00

    請洽 uber 客服。

    目前 outlook.com / gmail.com 是全球唯二要註冊才能寄信的信箱。

    微軟的參考此處：

    https://substrate.office.com/ip-domain-management-snds/snds

    此回答有幫助嗎？

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  2. Ian-T 15,695 信譽點數 Microsoft 外部員工 仲裁者
    2026-10-18T01:14:19.7033333+00:00

    I will answer you in English based on your previous message. As a friendly suggestion, posting in zh-hk may help your question reach a wider audience and increase the chances of receiving assistance from other community members 

    Hi @Kuo Allen

    Since you can receive Uber verification emails from ******@uber.com, but trip receipts from ******@uber.com do not appear anywhere in your Hotmail mailbox, the issue may be specific to the mail servers or sending IP addresses Uber uses for trip receipts.

    First, please sign in to Outlook.com and check the following:

    1. Open Settings > Mail > Junk email. Confirm that ******@uber.com and uber.com are not blocked, then add both to Safe senders and domains.
    2. Check Settings > Mail > Rules and Forwarding to make sure no rule is deleting, moving, or forwarding these messages.
    3. Search all folders, including Junk Email, Deleted Items, Archive, and the Other tab. Microsoft recommends checking these locations and settings when a specific message is missing.

    If the receipts still do not appear, please note that forum moderators cannot access Outlook.com’s mail-delivery logs or determine whether a particular Uber sending IP has been rejected.

    Hope this helps, please feel free to give me any updates.

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