Unable to Log into Hotmail Account

Question

Unable to Log into Hotmail Account

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I am unable to log into my Hotmail account, even though I am certain that the password is correct. The system is prompting me to verify my identity by sending a code, but I have not received any verification emails in my inbox, spam, or junk folders.

I would appreciate your assistance in resolving this issue as soon as possible.

Thank you for your support.

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Answer 1

你好！很高兴见到你！

由于您无法收到验证码，请尝试以下步骤：

避免多次提交请求，因为这可能导致验证码无法发送。
来自您所在地理位置的可疑流量可能导致验证码发送延迟。这些罕见问题通常会在一段时间后自行解决。
请查看您的邮箱收件箱、垃圾邮件和垃圾邮件文件夹，看看是否收到了兑换码。

如果你仍然无法收到验证码，这可能表明你的账户因异常活动被封禁。正如Microsoft所述，在封禁到期前，你不会收到任何验证码 https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

请尝试Microsoft登录助手故障排查器来识别登录错误，这也是通过此链接快速验证身份的方法： https://support.microsoft.com/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28

如果你的用户名或密码失效，请通过此链接恢复你的账户： https://support.microsoft.com/account-billing/my-username-and-password-have-stopped-working-802abb61-19db-4e88-a5ff-fc83c97d1a9d

如果错误依然存在，请执行以下步骤来修复错误：

通过不同设备和网络服务通过无痕/InPrivate 窗口进行密码重置。
如果不行，就等48小时重置密码。
如果问题依旧，请耐心等待整整一周后再进行一次密码重置。关键是先等账户锁定解除后再重置密码，正如本文所述： https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

重要提示：请确保不要在48小时或一周内尝试登录或重置密码，因为这可能会重置锁定冷却时间。

感谢你的理解！如果你还需要什么，随时告诉我。

此致敬礼，

达希尔