WIN10 microsoft store 預覽主題時,整個store無回應,只能縮小但無法再次打開

Shaun Lin 5 信譽點數
2026-04-15T23:02:35.8133333+00:00

各位好

我在瀏覽stoer裡的主題時,只要鼠標移至任一主題,準備點選套用(左鍵尚未點擊)時,整個store就會卡住不動,如下圖使用者的影像

瀏覽其他應用程式或是遊戲時沒有這個問題
圖片是當機後來這裡尋求幫助截圖的,使用工作管理員也顯示沒有回應
當這個問題發生時win+R 的 wsreset.exe也會失效,工作管理員強制結束store後也無法重新打開,再次使用wsreset.exe仍然失效,目前只能重新開機,但問題仍存在。

謝謝各位的幫忙

Windows for home | Windows 10 | Microsoft Store
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1 個回答

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  1. Manoel Barros 23,385 信譽點數 獨立顧問
    2026-04-16T00:00:12.04+00:00

    Hi! It's strange that it only happens with the themes. It's very specific. But you can try repairing the store.

    Run the troubleshooter

    1. Open Windows Settings (press CTRL+I) > Select "Update & Security" > In the left panel, select "Troubleshooting".
    2. Select "Additional troubleshooting" > Select "Windows Store apps" > Run troubleshooting.
    3. Restart the computer.

    Restore Store

    1. Open Windows Settings (press CTRL+I keys) > Select "Applications " > In the left pane, select "Applications and features".
    2. Search for "Microsoft Store" > Select and click "Advanced options".
    3. First, click "Finish"" > Under "Reset", click "Repair" > Then click "Restore" > Restart the computer.
    4. See if the problem has been solved.

    Restart Services

    1. Type "'PowerShell" in the Search Bar > Right-click on the app > Select ''Run as administrator''.
    2. Now, enter the following commands.

    ATTENTION: Type or copy the entire command in the first line > Press ENTER > Wait for the command to complete.

    
    net stop bits
    
    net stop wuauserv
    
    net stop appidsvc
    
    net stop cryptsvc
    
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
    
    rmdir %systemroot%\SoftwareDistribution /S /Q
    
    rmdir %systemroot%\system32\catroot2 /S /Q
    
    regsvr32.exe /s atl.dll
    
    regsvr32.exe /s urlmon.dll
    
    regsvr32.exe /s mshtml.dll
    
    netsh winsock reset
    
    netsh winsock reset proxy
    
    net start bits
    
    net start wuauserv
    
    net start appidsvc
    
    net start cryptsvc
    
    
    1. Restart the computer when finished > Check if the problem will be resolved.

    Something that might help is signing out of your Microsoft account in the store (User icon > Sign out) > Restart your computer > Sign in again.

    此回答有幫助嗎?


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