沒辦法登入我的個人信箱

Question

沒辦法登入我的個人信箱

Joanne Chou 0

我沒辦法從電腦登入我的個人信箱(joanne****@hotmail.com)，明明我輸入的密碼是對的，但我的手機還可以持續保持登入。我按照電腦要求輸入手機請求驗證，然後說不能使用那個方法驗證?那我到底要怎樣才能驗證我本人??我所有電子票卷跟出國需要的附件資料都在email裡，已經兩天沒辦法使用電腦版了，微軟要賠償我損失嗎?我也提供了另外一個個人的gmail信箱，然後到現在都沒有回覆。最瞎的就是，我就是碰到登入問題才要尋求客服，然後要尋求客服還要先登入?結果我現在必須用公司帳號問問題。到底甚麼時候才要恢復我的個人信箱??

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Answer 1

I'm sorry you're having trouble accessing your email. To regain access to a Microsoft account without being able to verify with your registered contact methods, you'll need to fill out the account recovery form. You can submit this form twice a day until you regain access to your account:

Visit the next link to get help on how to fill the Microsoft account recovery form successfully:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Provide as much information as possible, such as:

Any previous passwords you can remember.
Answers to security questions (if applicable).

Submit the form and wait for Microsoft's response, which usually comes within 24 hours.

Using a device and internet connection that you have previously used to access your account can increase your chances of recovering your account.