Microsoft 365 與 Office | OneDrive | 其他 | MacOS
Microsoft 檔案裝載和同步處理服務。
OneDrive 账户被封禁了
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Terry Dev
0
信譽點數
我的 OneDrive 账户被封锁了好几天。
请帮忙解锁我的 OneDrive 账户被封锁了好几天。
请帮忙解锁
Microsoft 365 與 Office | OneDrive | 其他 | MacOS
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Terry Dev 0 信譽點數
2025-09-30T12:47:55.3+00:00 - Are you seeing any error codes or messages when trying to sign in
YES have Correlation ID Something went wrong We're sorry, sign-in isn't working right now. But we're on it! Please try again later. If this problem persists, contact your support team and include these technical details: - Is this a OneDrive Personal or OneDrive for Business account? should be business account
- Have you tried any recovery steps, like using the Microsoft account recovery form or contacting support? yes i tried manymany time , can i have phone contact to hong kong CS hotline?
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Harold Milan 17,630 信譽點數 獨立顧問2025-09-30T14:54:37.48+00:00 Hi Again,
The error message you’re seeing, especially with a Correlation ID, usually points to a deeper issue on Microsoft’s backend often related to authentication or directory sync problems. That ID is like a tracking number that Microsoft engineers can use to pinpoint exactly what went wrong behind the scenes.
Since you’ve already tried the recovery form and other steps multiple times, the best way forward now is to escalate the issue through your Microsoft 365 admin portal or contact Microsoft support directly.
If you're the admin:
Go to admin.microsoft.com
Click Support > New service request
Include the Correlation ID, the exact time of the error, and a short description of what’s happening
If you’re not the admin, I recommend asking your IT team or whoever manages your Microsoft 365 subscription to raise the ticket for you.
You can also contact Microsoft Hong Kong directly:
+852 2388 9600
Microsoft Hong Kong Support
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Terry Dev 0 信譽點數
2025-10-13T05:25:34.2033333+00:00 helppppppppp pleeaseeeeeeeehelppppppppp pleeaseeeeeeeehelppppppppp pleeaseeeeeeeehelppppppppp pleeaseeeeeeeehelppppppppp pleeaseeeeeeee
登入以提供註解 - Are you seeing any error codes or messages when trying to sign in
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Harold Milan 17,630 信譽點數 獨立顧問
2025-09-30T12:40:32.53+00:00 Hi Terry,
To help you better, could you let me know:
- Are you seeing any error codes or messages when trying to sign in
- Is this a OneDrive Personal or OneDrive for Business account?
- Have you tried any recovery steps, like using the Microsoft account recovery form or contacting support?
Once I have that info, I’ll be happy to share some steps that might help resolve the issue.
Feel free to reply anytime I'm here to help!