（又出現了）我的 Outlook 帳號無法刪除惡意自動轉寄規則 (I cannot delete an malicious unauthorized email rule )

您好，

我幾個小時前反應過一次此問題，此問題之間曾經一度刪除了，但現在又出現同樣的問題。

我是一位 Hotmail 使用者，我的帳號最近疑似遭到駭客入侵。儘管我已更改了密碼，但我發現「郵件規則」中仍殘留一條無法刪除的規則，內容是將我所有來信自動轉寄至以下電子信箱：

[******@hotmail.com]

這條規則無法手動刪除，也無法編輯，懷疑是駭客於控制帳號時所植入的。為了保障帳號安全，懇請微軟協助我強制移除該郵件規則，並協助確認是否還有其他異常授權或設定殘留。

請問我該如何處理？謝謝您！

使用者帳號：p**************@hotmail.com

Dear Microsoft Support,

I am a user of Hotmail/Outlook, and I suspect that my account was recently compromised. Although I have changed my password, I discovered that there is still an unauthorized email rule that I cannot delete.

This rule automatically forwards all my incoming emails to the following address:

[T************@hotmail.com]

The rule cannot be removed or edited manually, and I suspect it was created while my account was compromised. I kindly request your assistance in force-removing this rule and verifying if any unauthorized permissions or configurations remain.

Please advise me on the next steps. I'm willing to provide any necessary identification or verification documents.

Thank you very much for your help.

Email account: p************@hotmail.com