我的另一隻帳號無法認證

張芫浚 20 信譽點數
2025-07-26T07:58:55.63+00:00

我的另一隻outlook帳號無法用手機認證
使用線上認證也不通過
那隻帳號也沒有用於寄信 也就不能回答認證的最後一題

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Chen1018 13,875 信譽點數 獨立顧問
2025-07-26T08:37:42.7233333+00:00

Hi there,

I'm Cherrelyn, and I’m here to help.

If your other Outlook account can't be authenticated by phone and you're unable to pass the online verification due to not sending emails recently. In cases like this, the best step is to fill out the account recovery form as accurately as possible, even if you don’t have all the details. Include past passwords, folder names, or any linked services to help verify ownership. If you’re unable to complete verification successfully, you may need to create a new account and update your services accordingly. I truly understand how important access is, and I hope this helps you move forward.

I hope this will help and if you have any question please don't hesitate to reply to this thread.

Warm regards,

Cherrelyn

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  1. Chen1018 13,875 信譽點數 獨立顧問
    2025-07-26T10:51:08.9166667+00:00

    Hi Zhang Yanjun,

    If you're able to reset the password via mobile, but still can't complete verification or sign in, it's likely an issue with security verification loops on Microsoft’s end.

    Please try these suggestion Instead:

    1. Use a different browser or device to attempt the login (preferably a device you’ve used before).
    2. Clear your browser cache and try in a private/incognito window.
    3. When signing in, avoid using recovery form links go directly to https://account.live.com and attempt a standard login with your updated password.
    4. If you’re stuck at verification, and you have access to the mobile number, try using the “I don’t have any of these” option and re-enter your trusted device or recovery method.

    If all else fails and support channels are not responding effectively, your best move is to ask to escalate your case to the Microsoft Account Recovery Team by starting from the Virtual Agent and selecting “talk to an agent”.

    Warm regards,

    Cherrelyn

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