Surface無法加購延保協助 (0F363CM24293KV)

Hi Peng,

Welcome to the Microsoft Community. We apologize to hear you're experiencing issues with your Surface device unable to purchase the extended warranty assistance. We will check on this and we will do our best to help you.

FYI: Check Eligibility for (Microsoft Complete)

Microsoft Complete Includes:

(Extended Warranty)

>Extends the standard hardware warranty 	(usually from 1 year to 2 or more years).

>Covers manufacturer defects and hardware 	failures.

(Accidental Damage Protection)

>Covers drops, spills, cracked screens, and 	other accidental damage.

>Typically includes up to two claims during 	the coverage period (subject to a 	deductible).

(Technical Support)

>Access to Microsoft experts for help with 	setup, troubleshooting, and usage.

>Support may include phone, chat, or in-	store assistance.

(Global Coverage)

>If you travel or relocate, you can still 	access support in other countries where 	Microsoft Complete is available.

Purchase Window

Must be purchased within 45 days of buying your Surface device.

Can be bought online, in-store, or through authorized resellers (depending on region).

Please try and follow this Options to avail the Microsoft Complete:

Option 1: At Time of Purchase

If you're buying a new Surface device, you can add Microsoft Complete during checkout on the Microsoft Store 1.

Option 2: After Purchase

You can still add Microsoft Complete after buying your Surface, using one of these methods: Via your Microsoft Account:

Step 1: Go to Microsoft Device Support

Step 2: Sign in and register your Surface

If eligible, you’ll see an option to purchase Microsoft Complete

Step 3: Via the Surface App (on your Surface device):

Open the Surface app

Sign in with your Microsoft account

Look for the option to add Microsoft Complete

Contact Microsoft Support:

Option 3: If you're unsure about eligibility, you can contact Microsoft Support and ask a representative to check your device's status 1.

Go to https://support.microsoft.com/contactus

Step 1: Sign in with your Microsoft account

Step 2: Select Surface as the product

Step 3: Describe your issue (e.g., hardware, warranty, accidental damage)

Step 4: Choose from available support options:

Live chat

Request a call back

Email support

I hope this information helps. Let me know if you have any other questions.

Warm Regards,

Jansher | Microsoft Community Support