If your OneDrive storage quota hasn’t updated

Dear Ling Chiu,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

As per the description shared, I would like to confirm whether the OneDrive storage of your Office 365 account is not updated. If yes, I would like to convey that the storage of the users OneDrive for Business are controlled by the IT admins of your organization and no Microsoft agents or moderators will not have access to any user Office 365 accounts or settings.

In this situation, I would like to request you to connect with the IT admins of your Office 365 organization and request them to increase your OneDrive for Business storage with the help of PowerShell command: Change a specific user's OneDrive storage space - SharePoint in Microsoft 365 | Microsoft Learn

Reference on finding your IT admin of your organization: How do I find my Microsoft 365 admin? - Microsoft Support

If there is any misunderstanding or confusion, we are sorry and request you to share the more detailed information with some screenshots which will help us to better understand and guide you further.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia