ONENOTE can't synchronize between IPHONE and PC

匿名
2020-05-29T15:56:00+00:00

I can synchronize ONENOTE between IPHONE AND IPAD, but cannot see what I updated in iphone through WEBSITE OFFICE 365 onenote, no mather I am using PC or MAC.

Please fix this problem.

Microsoft 365 與 Office | OneNote | 家用版 | Windows

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匿名
2020-06-02T02:14:51+00:00

Hi Lai Kit Yan,

Thank you for your reply and updates. Glad to hear that the sync issue is resolved by signing out and sign in your account. If there are any concerns and question about Microsoft 365, please feel free to post them in this community.

At meantime, I would like to make a summary about OneNote sync issue below, which it might be much clear to you and other community members who has the similar sync issue in the future. Hope it helps.

Issue Description:

===============

OneNote Sync issue across different devices and platforms.

Environment:

===============

OneNote/ Mac/iOS

Solution:

===============

Because OneNote is saving changes and updates in OneNote cache files while you are working offline or facing notebook sync issue. But we couldn’t access OneNote cache file at this moment. Hence, make sure youback up the new changes in notebook before you perform the following steps to avoid data lost, as OneNote could remove cache files automatically when you preform following steps.

-          Enter OneNote for the web application to ensure you can access and edit Notebook correctly

-          If the notebook cannot be accessed via OneNote for the web the issue should be related to notebook corruption. suggest creating a new notebook and transfer the contents from old notebook to new notebook.

-          Check the network connection, such as switch to a mobile hot spot

-          Close and reopen the notebook.

-          Sign out and sign in the account to rebuild the account connection.

For additional information:

Fix issues when you can't sync OneNote

Best regards,

Dihao

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  1. 匿名
    2020-05-30T04:48:35+00:00

    Hi Lai Kit Yan,

    Thank you for posting your question in this community. Based on your description, you encountered OneNote sync issue across different devices.

    First of all, may I confirm wither you whether you can access and see the note changes in OneNote for the web application? If you cannot see the latest changes from OneNote for the web, it means that your note changes from your devices didn’t be synced correctly to cloud location.

    More importantly, is there any sync error message in OneNote application when you try syncing your notebook? You can take a screenshot of the error message and share with us here.

    I suggest you can try out the following methods and see the results.

    Note: Please make sure you have backed up the unsynced notes to other location. such as a notepad, Word document to avoid the data lost.

    1: Open the notebook in OneNote for the web application and paste the notes. Check whether the notes can be saved correctly into this notebook. This can ensure the sync issue is not related to the notebook itself.

    If notebook has no issue in OneNote for the web application, which you can access, update, save your notes correctly, it should be related to the local environment.

    2: Check whether the sync issue is caused by internet environment. You can switch to different internet connections, such as mobile hot spot.

    2: Close notebooks in OneNote application and reopen it.

    3: Sign out all accounts from OneNote application and sign in again. Then reopen the notebook and see whether it can sync successfully.

    Best regards,

    Dihao

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  2. 匿名
    2020-06-01T10:46:06+00:00

    Thanks a lot for your reply. I fixed it already by log out then log in again.

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