Teams show blackscreen on unit B when unit A teams share screen with select Standout/Reporter in Presenter mode.

Question

Teams show blackscreen on unit B when unit A teams share screen with select Standout/Reporter in Presenter mode.

匿名

1.Power on and enter OS.
2.Connect to the internet with 5GHz WIFI and enable auto connect。
3.Launch Teams and log in, then initiate a video call utilizing the webcam and microphone
4.Share unit A screen and select Standout/Reporter in presenter mode.
5.Find unit B teams background show green=> problem.

![](https://learn-attachment.microsoft.com/api/attachments/dbefab31-17fc-41c0-a720-c07d93e2b6df?platform=QnA

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2 個回答

Answer 1

匿名

Hi AnnaThomas,

I cannot find the setting as below in Teams.

Could you support to share the picture for reference? Thanks a lot.

Teams Admin> Meetings > Meeting Settings > Network Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic

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Answer 2

Hi Blueho

I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself no one here is a Microsoft employee.

“In this article ( https://techcommunity.microsoft.com/t5/microsoft-teams/when-screen-sharing-people-see-black-screen/m-p/2241522 ), Tenny_Aus shows the solution to the problem can be solved by following these steps: “Believe is ISP related.

Change the QoS setting in Teams fixed the problems for us.

Your tenant admin needs to change this:

Teams Admin> Meetings > Meeting Settings > Network

Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic

Also update Teams client to the latest version.

Log-out and log back in.

Restart your Teams app.

You may need to wait for the change to kick in.”

I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

Best Regards,

AnnaThomas

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