Hello Microsoft Support,
I am worried about the privacy of my files. I changed the password of my Microsoft account, but the OneDrive app on another device is still signed in and can still access my files.
Details:
- Microsoft account email: [your email]
- Device and OS: [e.g. iPhone 15, iOS 18]
- OneDrive app version: [if known]
- Password changed on: [date and time]
- Steps I already tried: [e.g. Sign out everywhere, removed the device, changed the password again, turned on two-step verification]
Could you please help me with the following:
- Force all active sessions and tokens on my account to end, including OneDrive on that device.
- Check whether any unauthorized access to my OneDrive files has happened, and tell me the result.
- Explain whether it is expected for OneDrive to stay signed in after a password change, and how long it takes to sign out.
This is urgent because the files may contain private information. Thank you for your help.
[Your name]