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Azure subscription sign-up fails; $1 pre-auth approved then voided by Microsoft
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志明 黎
0
信誉分
Unable to complete Azure subscription sign-up.
The sign-up page (signup.azure.com) always fails with a generic error: "We could not complete the sign-up. Please try again. If the problem persists, contact support."
Payment verification is not the issue: the $1 pre-authorization from "Microsoft*Store" (WA, US) was successfully approved by my bank (China Merchants Bank, Visa), then immediately VOIDED by Microsoft, and the sign-up still fails. I have tried two different cards (a Visa credit card and a UnionPay card) — both pre-authorizations succeeded and were then reversed.
Please investigate the exact rejection reason in your backend and advise how to resolve it.
Error page details:
- sessionId: e9465fd4-b462-4c6d-a53f-3956574c1017
- correlationId: 2a4395f5-79cd-465a-9d6b-0eae14099f6c
- timestamp: 2026-11-05T13:02:44.238Z
- Account used for sign-up: ******@hotmail.com
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